Instant Quote Book Your Job Track Your Job Dealer Login

COVID19 – WE'RE OPERATING AND PROVINDING REPAIR SERVICES WHERE IT IS ESSENTAIL FOR THE MAINTENANCE OF CONNECTIVITY (E.G. TO RECEIVE NEWS, EDUCATION, CONTACT DOCTOR, OR TO CONDUCT ESSENTAIL BUSINESS).

LAST UPDATED 17 AUGUST 2021

Free Collection

Assessment

Repairing

Free Return

Click here to complete our simple online form to book your service! Online option is available during Level 4 Covid19.

We’ll send you out a free return courier bag and job sheet. You can then call Courier Post to collect package from you.

Thorough assessment will be provided by qualified technicians with quotation. $45 assessment fee is applicable on booking*

If quote is accepted, then our experienced technicians will start your device repair quickly and update you with the progress.

When completed, we then clean the unit and all associated items before boxing and returning the unit to your door.

We are operating on our normal hours: 9am to 6pm, Monday – Friday & 10am to 4pm, Saturday.

We are aware of a community case of Covid-19 in Auckland. NZFix provides essential services so will continue to operate with
measures and contact tracing in place to protect staff and customers. 

Customers are not permitted into our premises. If you need to visit NZFix, please ring the bell on the door and our customer services staff will assist via contactless method.

WIth the global and local #COVID19 situation changing rapidly, we implore you all to stay safe. We are here to help and enable you and your business to keep going through this difficult time. We’re making some changes to the way we work to keep our staff, our customers and the rest of New Zealand safe. 

NZFix is providing repair of connectivity devices (e.g. mobile phones, computers, laptops, tablets, modems/internet) where it is essential for the maintenance of connectivity (e.g. if you are unable to receive news, online studies, unable to contact doctor or unable to conduct essential business because of your faulty connectivity device or technology).

 

ESSENTIAL BUSINESS

NZFix is operating during lockdown as an “essential business”, on the basis that we may continue where it is essential for the maintenance of connectivity (e.g. to conduct essential business, receive news, or contact healthcare services).

We are strictly adhering to the definitions of Essential Service and Essential Entities as defined on the Government’s Covid-19 website. We would strongly encourage customers to be wise in this respect. If it’s something that could wait a while, then waiting will be the best thing to do. Please don’t send us the non-essential device like music devices as we will not proceed with repair on these devices.

If you have any questions regarding the service, please contact us.

button

Customer Care

Phone: (09) 280 1599
Email: info@nzfix.co.nz

WORK AND REPAIR PROCESS

We’re making some changes to the way we work to keep our staff, our customers and the rest of New Zealand safe:

  • We require all customers to book their repair online.
  • We encourage contactless courier services to minimise interpersonal contact.
  • “Click and Collect/Drop-off” during our normal operating hours.
  • After receiving your device for repair, we’ll clean it with anti-bacterial wipes. All repaired devices are also sanitized in the same way before return.
  • We will email you a job sheet so no physical paperwork needs to change hands.
  • All visitors to our premises will be logged for Contact Tracing.
  • Our Service Center is operating at a limited capacity to minimise risk of virus transmission.
  • We have arrangements in place at our reception to avoid direct contact between our staff and courier.
  • We have taken extensive sanitation measures.
  • Our staff will be wearing masks at all times.
  • We have increases the physical distance between staff, as there is less staff operating within the building.